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2.Collecting your personal information
We collect personal information from customers (existing and prospective), suppliers, contractors, prospective employees, and consumers and other individuals for various business and other purposes further listed below. In this section, we explain the types of personal information which we usually collect as well as how we collect this information.
The type of information Elaine's Selection may collect from you will depend on the circumstances in which that information is collected. It may include, for example, your contact details (such as name, email address, address, phone number), date of birth, gender and where necessary to effect a purchase, layby, return or similar transaction, your credit card or banking details.
In particular, Elaine's Selection may collect personal information:
If you do not provide Elaine's Selection with all requested personal information, we may be unable to assist you or provide you with our products and/or services, you may not be able to participate in our promotions or competitions.
Where practicable, we will collect personal information directly from you. If we receive information about you from someone else (for example from someone who supplies goods or services to us), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.
3.Use and disclosure of your personal information
Our main purposes in collecting, holding, using and disclosing information about you are to:
We note that Elaine's Selection may also use aggregated, anonymous data about its customers and/or website users as a group, for Elaine's Selection's business purposes.In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate, our retailers and organizations that provide services to us. We would not otherwise routinely disclose personal information to another organization unless:
4.Retailers and service providers
Like most large organizations, we use a range of retailers to sell and service our products and service providers to help us maximize the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of our organization, such as third party retailers of Elaine's Selection products, third parties that operate the personal data on behalf of and in accordance with Elaine's Selection’s instructions (commissioned data processing) and third parties which Elaine's Selection commissions for repairs of our products, will sometimes have access to personal information held by us and may use it on behalf of us. We require our service providers to adhere to strict privacy guidelines and not to use the information for any unauthorized purposes.
5.Using your personal information for marketing
We may use personal information you have provided to us, including your email address, to provide you with information in relation to new or updated products or services or special offers, promotions or competitions in which you may be interested. We will only do so in accordance with applicable laws or with your prior consent.
If at any time you do not wish to receive such information from us, you may ask us to remove your name from our list. Alternatively, if we send you such information by email, you can use the unsubscribe function in the email to inform us that you do not wish to receive such information from us by email. In either case, please allow 5 business days for your request to be processed.
6.Disclosing your personal information overseas
7.Access and accuracy
Upon request, we will provide you with access to personal information that Elaine's Selection holds about you, except in the limited circumstances in which it is permitted for us to withhold this information. To request access to your personal information, please contact us.
If at any time you wish to change personal information that is inaccurate, out of date or incomplete, or you wish to have it deleted, please contact us using our contact information below and we will amend your record.
If you wish to have your personal information deleted, please let us know and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.
8.Storage and security of your personal information
Elaine's Selection will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. When we no longer need to use your information, we will take steps to properly de-identify or destroy it.
Unfortunately, however, no data transmission over the internet can be guaranteed secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our Website and you use our Website at your own risk.
Your personal information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Elaine's Selection.
9.Usernames and passwords
You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on our Website. Please notify Elaine's Selection immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
You are responsible for the security of your user name and password (or other log-in information) and you take responsibility to ensure the confidentiality of this information.
10.Links to other websites
11.What to do if you have a problem, question or complaint
If you have any further queries relating to our Privacy Policies, or you have a problem or complaint, please contact us at:
Phone number: +61433583215
In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavors to respond to you in writing within 30 days of receiving the written complaint.
From time to time, Elaine's Selection's policies will be reviewed and may be revised. Whilst Elaine's Selection seeks to minimize changes to its policies, Dawn Elaine's Selection reserves the right to change our Privacy Policies at any time by posting an updated version on our Website. Please therefore keep checking these policies to ensure you are aware of the current terms. If at any point Elaine's Selection decides to use personal information in a manner materially different from that stated at the time it was collected we will notify you by email or via a prominent notice on our Website, and where necessary we will seek your prior consent.
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